Terms and Conditions

1. Agreement to service

By purchasing any personal training service (online or offline) from Vy Minh Nguyen, you agree to the following terms and conditions. These terms are designed to protect both the trainer and the client, and to ensure clarity and transparency throughout our work together.

2. Payment Policy

• Full package price is binding once agreed upon by both parties.
• Payments may be made in up to 3 installments, as agreed in advance.
• All payment plans must be completed within the active coaching period.
• Missed payments may result in paused or canceled sessions without refund.

Session Validity & Expiry Policy

All training sessions included in combo packages must be used within 12 weeks from the start date. This time frame is set to ensure consistency, optimal progress, and achievement of the goals we set together at the beginning of your program.

In specific cases—such as illness, travel, or other discussed circumstances—the validity may be extended up to a maximum of 16 weeks, upon mutual agreement and prior notice.

Unused sessions beyond the agreed period will expire and are non-refundable.

3. Cancellation & Rescheduling

• Please provide at least 12 hours’ notice if you need to cancel or reschedule a session.
• Late cancellations (less than 6 hours) may be counted as a completed session.
• Repeated no-shows or cancellations may affect your eligibility for future bookings.

4. Refund Policy

• All sales are final once the program begins.
• No refunds will be given for completed or ongoing sessions.
• Refunds are only issued if the trainer is unable to deliver the service due to personal reasons or emergencies.
• In rare, exceptional circumstances (e.g., injury, medical issue), requests for partial refunds may be reviewed on a case-by-case basis.

5. Privacy Policy

• All personal information you provide (including contact details, health data, progress photos, or check-ins) will be kept strictly confidential.
• Data will be stored securely and never shared or sold to third parties.
• Photos or testimonials will only be used for marketing with your explicit written consent.
• You have the right to request deletion of your personal data at any time.

6. Client Responsibility

• You must inform the trainer of any medical condition or injury that may affect your ability to participate.
• You agree to follow the training and nutrition guidance at your own discretion and understand the risks associated with physical activity.
• Always consult with your healthcare provider before beginning any new fitness or nutrition program.

7. Trainer Commitment

• Vili Pekkala commits to providing professional, respectful, and individualized coaching tailored to your goals.
• All sessions and communication will be delivered in a timely and supportive manner.
• Your progress, comfort, and safety are the highest priority.

8. Contact

If you have questions about these terms, contact:

📧 fitnesswithvili@gmail.com

📞 (+358) 44 976 4986